Booking Policy

A £25 booking fee is required to secure standard appointments and is deducted from the total service cost. Booking fees are generally non-refundable for client cancellations or changes of mind, subject to applicable consumer rights.

Appointments may be rescheduled with at least 48 hours' notice. Rescheduling within 48 hours, cancelling late, or failing to attend your appointment will result in the loss of your booking fee. A new booking fee will be required to secure another appointment.

Clients who fail to attend their appointment without notice will be required to pay a £35 No-Show Fee before any future bookings can be made.

A 15-minute grace period is provided.

• After 15 minutes: £10 late fee
• After 20 minutes: £20 late fee
• More than 30 minutes late: your appointment may be cancelled or shortened if there is insufficient time to complete the service. A new booking fee will be required to rebook.

Hair must be dropped off 5–7 days before your appointment. Late drop-offs may incur additional charges or require your appointment to be rescheduled.

Please ensure you are happy with your hair and/or makeup before leaving your appointment — communication is key. Adjustments requested during the appointment will be made where possible. Once you have left the appointment, the service is considered accepted and refunds will not be issued.

Completed services are non-refundable solely due to a change of mind or personal preference. Any concerns will be assessed fairly, and statutory consumer rights remain unaffected.

Clients must disclose relevant allergies, sensitivities or medical concerns before their appointment. TouchedByEJ may decline or postpone services where reasonable health or safety concerns arise.

TouchedByEJ is not responsible for issues arising from client-supplied hair, including poor quality, incorrect sizing, shedding, tangling or manufacturing defects.

To maintain a comfortable environment for all clients, additional guests are not permitted unless agreed in advance.

Prefer to relax in silence? Silent appointments are available upon request. Simply mention this in your booking notes or email before your appointment, and we'll happily accommodate your preference.

TouchedByEJ reserves the right to refuse, cancel or discontinue services involving abusive, threatening, disrespectful or inappropriate behaviour, repeated unreasonable demands or failure to comply with booking requirements. Where cancellation results from serious misconduct or a material breach of booking terms, the booking fee may be retained to cover reasonable losses, where legally permitted.

Bridal trials are strongly recommended before your wedding day. If a trial is declined, TouchedByEJ cannot accept responsibility where the final look differs from expectations.

In the event of circumstances beyond our control (such as severe weather, illness, transport disruption or emergencies), TouchedByEJ reserves the right to reschedule appointments.

Photos and videos may be taken for portfolio and marketing purposes. Please let us know before your appointment begins if you do not consent to being photographed.

Out-of-hours fees are based on the appointment's scheduled start time or expected finishing time.

Mobile appointments are available on request and subject to availability. A travel fee applies, calculated based on your location, journey time and any additional travel costs. Parking charges, congestion charges, tolls, accommodation (where required) and travel expenses are payable by the client and will be quoted before your booking is confirmed.

All wigs must be clean, dry, detangled and free from excessive dirt, oils, adhesive residue and product build-up before drop-off. Previously worn wigs must be washed unless a washing or restoration service has been arranged. Pre-plucked or pre-bleached wigs may still require additional customisation. Standard installations do not include washing, deep cleaning or restoration unless otherwise stated. Additional wig washing and preparation fees start from £20, depending on the condition of the wig and work required. Any charges will be agreed before proceeding. TouchedByEJ may postpone or decline services where a wig's condition presents hygiene concerns or prevents satisfactory completion.

The outstanding balance must be paid in full upon arrival, before any hair preparation, treatment, installation or styling begins. Payment is accepted via cash or bank transfer. Bank transfers must be received and verified before the service begins. No service will commence until full payment has been received. Any additional services must also be agreed and paid for beforehand. Failure to pay may result in cancellation, subject to applicable booking terms and consumer rights.