Booking Policy

A non-refundable £25 booking fee is required to secure all appointments. Appointments are not confirmed until the booking fee has been received. The remaining balance is payable on the day of your appointment via bank transfer or cash.

Appointments may be rescheduled with at least 48 hours' notice. Rescheduling within 48 hours, cancelling late, or failing to attend your appointment will result in the loss of your booking fee. A new booking fee will be required to secure another appointment.

Clients who fail to attend their appointment without notice will be required to pay a £35 No-Show Fee before any future bookings can be made.

A 15-minute grace period is provided.

• After 15 minutes: £10 late fee
• After 20 minutes: £20 late fee
• More than 30 minutes late: your appointment may be cancelled or shortened if there is insufficient time to complete the service. A new booking fee will be required to rebook.

Hair must be dropped off 5–7 days before your appointment. Late drop-offs may incur additional charges or require your appointment to be rescheduled.

Please ensure you are happy with your hair and/or makeup before leaving your appointment — communication is key. Adjustments requested during the appointment will be made where possible. Once you have left the appointment, the service is considered accepted and refunds will not be issued.

Due to the time, products and expertise invested into every appointment, all completed services are non-refundable. Refunds will not be issued for a change of mind or dissatisfaction once the appointment has been completed.

Clients are responsible for informing TouchedByEJ of any allergies, sensitivities, skin conditions or medical concerns before their appointment. TouchedByEJ cannot be held responsible for allergic reactions where this information has not been disclosed.

TouchedByEJ is not responsible for issues arising from client-supplied hair, including poor quality, incorrect sizing, shedding, tangling or manufacturing defects.

To maintain a comfortable environment for all clients, additional guests are not permitted unless agreed in advance.

Prefer to relax in silence? Silent appointments are available upon request. Simply mention this in your booking notes or email before your appointment, and we'll happily accommodate your preference.

TouchedByEJ reserves the right to refuse or discontinue any appointment where a client behaves in a disrespectful, abusive or unsafe manner, or where health and safety may be compromised.

Bridal trials are strongly recommended before your wedding day. If a trial is declined, TouchedByEJ cannot accept responsibility where the final look differs from expectations.

In the event of circumstances beyond our control (such as severe weather, illness, transport disruption or emergencies), TouchedByEJ reserves the right to reschedule appointments.

Photos and videos may be taken for portfolio and marketing purposes. Please let us know before your appointment begins if you do not consent to being photographed.

Appointments starting after 6:30pm (Wednesday & Thursday) or 5:30pm (Saturday & Sunday) include a £15 Evening Appointment Supplement, reflecting the additional time and the fact that these appointments extend beyond standard business hours.

Mobile appointments are available on request and subject to availability. A travel fee applies, calculated based on your location, journey time and any additional travel costs. Parking charges, congestion charges, tolls, accommodation (where required) and travel expenses are payable by the client and will be quoted before your booking is confirmed.